I. Foreword
II. Editorial Board
III. Women in Energy: Storytelling
Commissioner Sherina Maye Edwards, U.S.A
Marta García París, Spain
IV. Spotlight on Smart and Strong Electric Power Infrastructure: Best Practice Shared from ISGAN Annex 6 Case Book
Susanne Ackeby and Bo Normark
V. Electric and Gas Utility Service Reliability
Upendra J. Chivukula
VI. The Quantum Model: a Framework to Enforce Regulation and to Promote the Quality of Public Services
Issao Hirata, Breno de Souza França, Camilla de Andrade Gonçalves Fernandes and Alessandro D´Afonseca Cantarino
VII. The Effect of the NERC CIP Standards on the Reliability of the North American Bulk Electric System
Marlene Z. Ladendorff, Ph.D
VIII. Regulatory Impact Assessments
Una Shortall
IX. Efficient Data Exchange as a Prerequisite for a Prospering Electricity Market and as a Facilitator for Smart Homes
Walter Boltz and Leo Kammerdiener
X. In the Orbit of the European Gas World: a Brief Description of the Successful Launch of the COSIMA Satellite Market
Johann Breitenfelder
XI. ICER Reports
XII. World Forum on Energy Regulation